Amil Khan

Senior Associate Consultant

Apr 2022 - Aug 2025

Project: Mitsubishi Fuso Central Customer Portal Salesforce

• Data Cloud & Analytics Pipelines: Built a zero copy data pipeline integrating Salesforce Data Cloud with Azure Databricks, enabling governed analytics access using SQL and advanced analytics.
• Operational Dashboards & Monitoring: Developed interactive dashboards to visualise event logs, user engagement, and system activity, supporting performance monitoring and anomaly detection.
• Data Ingestion & Cloud Integration: Implemented scalable data ingestion and file upload workflows using Salesforce Bulk API and Azure Blob Storage, ensuring secure and consistent handling of large data volumes.
• Security & Access Control: Implemented SSO authentication and token based access across integrated systems to support secure data and service integrations.
• Code Management & Production Releases: Managed Git/GitHub workflows, code reviews, and quality checks, and coordinated end to end testing and production releases.
• Service Automation Use Cases: Conducted a client focused case study on Salesforce Data Cloud and Agentforce, mapping data driven service automation scenarios to improve customer support and issue resolution.

Project: Mobily CI/CD Automation

• Requirements & Architecture: Collaborated with cross functional teams to produce Business Requirements Documents (BRDs), delivery timelines, and CI/CD architecture.
• CI/CD Automation: Automated build, test, and release workflows using Jira, Bitbucket, Bamboo, and shell scripting, reducing manual effort by approximately 40% and minimising human error.
• Release Execution & Reliability: Supported controlled, traceable releases through event driven pipelines, automated alerts, and structured release processes; recognised with a company leadership award.

Project: Mitsubishi Fuso Center for Competency Salesforce

• Data Modeling & Analytics: Designed Salesforce data models and validation rules, and built dashboards using SOQL and Apex based logic to surface operational trends and workload patterns.
• Operational Insights & Monitoring: Implemented operational KPI logic, including duration and status based checks, to monitor open records and identify long running items early for timely escalation and improved visibility.
• Version Control & Code Integration: Applied Git/GitHub workflows for branch management, pull requests, and merge conflict resolution to support controlled code integration.

Assistant Manager

Jun 2018 - Aug 2020

• Maintenance Analysis & Reliability: Analyzed maintenance data across 42+ machines to identify root causes of recurring failures, translating insights into targeted actions that reduced unplanned downtime and improved operational reliability.
• Preventive Task Implementation: Collaborated with shift leads to plan preventive maintenance activities, cutting operational delays by 20% through improved prioritization and handovers.
• KPI Monitoring & Reporting: Prepared weekly KPI summaries using maintenance shift data, tracking breakdown frequency, downtime hours, and availability to support corrective actions and maintain equipment availability above 99%.
• 5S Continuous Improvement: Led 5S improvement initiatives for the PTM maintenance team, increasing audit scores from 52% to 75% through standardized work practices and visual controls.